Free checklist · for independent agencies

Renewal-tracking
checklist.

A renewal that slips is more than a lost account — it's an E&O claim waiting to happen. A simple timeline, clear remarketing triggers and a paper trail at every step fix most of it.

See the timeline

"Failure to procure" leads the list

In Big "I" / Swiss Re agents' E&O program data for 2017–2022, the No. 1 reason agencies were sued was failure to procure coverage — followed by failing to explain policy terms, sending carriers wrong information, and failing to recommend the right coverage or limits.3

New York sets the carriers' clock

For personal auto and homeowners, insurers must send nonrenewal or conditional-renewal notices 45–60 days before expiration; for most commercial policies, 60–120 days. Your review should start before those notices land.4,5

"If it's not in the file, it didn't happen"

That's the Big "I" Virtual University's E&O advice. Signed declinations when clients turn down recommended coverage, and an email confirming every change request, are the cheapest protection you have.1,2

The renewal timeline

What to do, and when.

Days before the expiration date. Commercial accounts start earlier; personal lines can start at 60.

  1. At binding

    Set the next renewal reminder

    • Set a 120-day reminder after every new policy or renewal; when it comes up, confirm the policy is on your renewal list1
    • Accounts that change often: a quarterly or semi-annual check-in reminder2
  2. 120–90 days

    Commercial: gather the renewal picture

    • Updated exposures: payroll, revenue, vehicles, drivers, locations, new operations
    • Loss runs and any open claims
    • Note any carrier appetite changes you've heard about
    • Decide whether this account needs remarketing (triggers below)
  3. 60 days

    Review call or email — every account

    • Personal lines: new drivers, renovations, a home business, new valuables, moves
    • Watch for carrier nonrenewal or conditional-renewal notices (New York's windows: 45–60 days personal, 60–120 commercial)4,5
    • If remarketing: submissions out now
  4. 30 days

    Present the renewal in writing

    • Renewal terms next to the expiring policy: premium, limits, deductibles, exclusions
    • Offer the coverages you recommend — umbrella, flood, higher limits, EPLI, cyber — in writing
    • Get a signed declination for anything the client turns down1,2
  5. 14 days

    Close every open loop

    • Client decision recorded; payment arranged
    • No answer yet? Call, email and mail — and note each attempt in the file
    • Anything still pending with the carrier escalated today
  6. Renewal day →

    Confirm and reset

    • Policy issued and the declarations match what was bound
    • ID cards and updated certificates sent to holders on file
    • Next 120-day reminder set

When to remarket

Investigate the cause before you shop it — remarketing too fast can save money but cost coverage.1

Certificate requests

The paper trail

Check it monthly

General information, not legal advice. Timing rules depend on the line of business and the policy; check your E&O carrier's risk-management guidance and the current statute. Last checked October 10, 2026.

Sources

  1. Annette Ardler (Swiss Re Corporate Solutions), "5 Minute Fixes That Prevent E&O Claims," IA Magazine (Apr 1, 2026). iamagazine.com
  2. Nancy Germond, "Five Top Tips to Prevent the Most Frequent Errors & Omissions Claims Against Insurance Agencies," Big "I" Virtual University (June 2025). independentagent.com
  3. Olivia Overman, "How the Hard Market and Talent Shortages Compound Agency E&O Exposures," IA Magazine (Jan 8, 2024), citing Big "I" Swiss Re E&O program data, 2017–2022. iamagazine.com
  4. N.Y. Insurance Law §3425 (personal auto and homeowners: nonrenewal and conditional-renewal notice). nysenate.gov
  5. N.Y. Insurance Law §3426 (commercial lines: notice 60–120 days before expiration; conditional renewal incl. premium increases over 10%). nysenate.gov
  6. N.Y. Insurance Law §502 (certificates of insurance: can't amend coverage; approved forms). nysenate.gov
  7. N.Y. Insurance Law §503 (penalties). nysenate.gov

Sources opened and checked October 10, 2026. Laws change — follow the links for the current text.

Want this handled for you?

Pyxeon builds and runs the software around it.

We're a small Long Island team that builds renewal tracking around how your agency already works: reminders that set themselves, every offer and declination logged, and certificate requests drafted for your review. We host it and keep improving it — every change you ask for starts with a plan you approve.

A two-minute form about your office. A person — usually Timmy — replies within one business day. No pitch deck.